Obey the signs

I knew right away the strata yard I had just stepped into was special. It was littered with signs asking me not to prune anything. Willows, hydrangeas and Japanese maples, all off-limits.

And it was fine because I was there to do finesse work. My job was to rake up the leaves and maybe cultivate the beds so the place looked decent come spring. But then I had to go see the old man in the woods before my coffee-soaked bladder burst.

I discreetly snuck away through the back patio and rushed into the woods. But on the way back I missed another sign asking me to go around. Oops.

Then the old lady came out so I asked her about the signs. Was she a hard-core home gardener who preferred to prune everything herself? Did people make mistakes in her yard?

Bedroom privacy

When you walk into the yard, the first window you see is her bedroom window. So, the signs were there so people wouldn’t prune the three Hydrangeas. She wanted them to grow so they could cover the view to her bedroom windows.

Now, for a split second I thought, given the lady’s old age, it was unlikely there would be a line-up of degenerates looking into her bedroom window. But this blog post has a point to it, as all blogs must, because time is precious.

The point

It’s important to get to know your client’s gardens. You can’t prune everything indiscriminately and ignore all posted signs as you do it. There are people with special plants and special requests. Make them happy.

Here the fix is obvious: leave the hydrangeas alone for a few seasons. If you must remove the mop head flowers, only remove the flowers. Make the owner happy by leaving the height alone.

Talk to your clients and get to know their needs. And if your crews change a lot, inform them so mistakes don’t happen.

The one rule

There is one hard rule when it comes to obstruction pruning: don’t wait. Obstruction is usually very annoying for your clients, even if, to you, it seems fine. It’s a huge pain point so it’s good to take care of it as soon as possible.

There’s tons of work in landscape maintenance and crews normally follow a plan. However, when your client wants you to take care of an obstruction at his unit, it’s wise to listen and detour. Don’t be afraid to adjust your day plan.

Driveway example

Let’s look at one example. While we ran to complete lawn care and move on to finesse work, an owner tracked us down. His front tree had low hanging branches and now they were interfering with his car. Now, to me it didn’t look like a big deal but to the gentleman it was a huge deal.

Luckily, we had a new tree guy on site so I delegated this fairly easy task to him. It was a nice break for him from regular lawn care duties and he also appreciated it.

This Redbud (Cercis canadensis) is hanging a bit too low over the driveway. It would definitely interfere with me entering my car. So, we just had to raise it up a bit.

This is much better! It didn’t take very long and the client was extremely happy he caught us. Problem solved and it hardly affected our day plan.

This is just one example. There are, of course, many others but the reaction should be the same: do it as soon as possible.

You might have shrubs growing over windows, walkway plants touch ladies’ skirts after rain storms, tree branches smash against the house on windy days. You get the picture. Take care of it on the same day, if you can. Remove your client’s pain point. He’ll appreciate it.